TERMS AND CONDITIONS

Effective Date: March 12, 2025

Welcome to TWENT1! These Terms & Conditions govern your use of our website, services, and purchases. By accessing our website or making a purchase, you agree to these terms. Please read them carefully.

1. GENERAL TERMS

  • By using this website, you confirm that you are at least 18 years old or accessing under the supervision of a legal guardian.
  • We reserve the right to modify, suspend, or discontinue any part of our website or services at any time.
  • Violation of these terms may result in account termination, order cancellation, or legal action.

2. ORDERS & PAYMENTS

  • Payment Processing: We accept major credit/debit cards and PayPal. All payments must be cleared before processing your order.
  • Fraud Prevention: We reserve the right to cancel orders suspected of fraud or unauthorized transactions.
  • Order Acceptance: We may refuse or cancel any order at our sole discretion, including for errors in pricing, stock availability, or security concerns.

3. PRICING & PROMOTIONS

  • Prices are listed in USD and are subject to change without notice.
  • Promotional discounts cannot be retroactively applied to past orders.
  • We reserve the right to modify or end promotions at any time.

4. SHIPPING & DELIVERY

  • Processing Times: Regular orders ship within 5-7 business days; pre-orders ship within 6-8 weeks.
  • Lost, Stolen, or Delayed Packages: TWENT1 is not responsible for lost, stolen, or delayed shipments once they leave our facility. Please contact the carrier for resolution.
  • International Orders: Customers are responsible for any customs duties, taxes, or import fees.

5. RETURNS & REFUNDS

  • Returns are accepted within 14 days of delivery (refer to our full Return Policy for details).
  • Items must be unworn, unwashed, and in original condition with all tags and hygiene protectors intact.
  • We do not offer exchanges. If you need a different item, return the original (if eligible) and place a new order.
  • Customers are responsible for return shipping costs.

6. INTELLECTUAL PROPERTY

  • All content on this website, including logos, images, designs, and text, is owned by TWENT1 and cannot be copied, modified, or used without permission.
  • Unauthorized use of our intellectual property may result in legal action.

7. USER CONDUCT & RESTRICTIONS

You agree NOT to:

  • Use our site for illegal or unauthorized activities.
  • Attempt to hack, scrape, or modify the website.
  • Submit false reviews, impersonate others, or engage in fraudulent transactions.

8. LIMITATION OF LIABILITY

  • We are not liable for any direct, indirect, or incidental damages arising from the use of our website or products.
  • We make no guarantees regarding product availability, website performance, or error-free functionality.

9. THIRD-PARTY LINKS & SERVICES

  • Our site may contain links to third-party websites. We are not responsible for their content, policies, or practices.
  • Any purchases or interactions with third-party websites are at your own risk.

10. TERMINATION OF ACCESS

  • We reserve the right to restrict or terminate access to our website for violations of these terms.
  • Orders placed by banned users may be canceled without notice.

11. INDEMNIFICATION

  • You agree to defend, indemnify, and hold harmless TWENT1 from any claims, damages, or legal fees arising from your misuse of our website or violation of these terms.

12. GOVERNING LAW

  • These Terms & Conditions are governed by the laws of Florida– United States of America, and disputes will be resolved in Florida.

13. CHANGES TO TERMS & CONTACT

  • We may update these Terms & Conditions at any time. Continued use of our website after changes indicates acceptance of the new terms.
  • For any questions, contact us at info@twent1.com.

By using this website, you agree to abide by these Terms & Conditions. Thank you for shopping with TWENT1!