Refunds & Exchanges

Return & Exchanges Policy

TWENT1, LLC

Effective Date: March 12, 2025

1. Eligibility for Returns & Refunds

At TWENT1, we prioritize hygiene and product integrity. Returns are only accepted for refunds under the following conditions:

• The item must be unworn, unwashed, and in original condition.
  
  
• The hygiene protector must still be intact on swimwear bottoms.
  
  
• All original tags must be attached.
  
  
• The item must be returned in its original packaging.
  
  
• Return requests must be made within 14 days from the date of delivery.
  
• Body care including lotions, oils, and serums must be at least 75% full of its original contents.

2. Non-Returnable Items

• Swimwear bottoms with the hygiene protector removed are not eligible for a return or refund.
  
• Items that have been worn, washed, or altered in any way.
  
• Any item returned without original tags or not in its original condition.
  
• Items marked as final sale, discounted items, or items purchased during promotional events, including pre-ordered items.
  
• Body care with less than 75% of its original contents (more than 1/4 of the product is used).

3. Refund Process

• All return requests for refunds are subject to inspection and approval before processing.

• Once your return is received and inspected, you will receive an email notification regarding the status of your refund.
  
• If approved, your refund will be issued via the original payment method within 5-10 business days.
  
  

4. Return Shipping

• Customers are responsible for all return shipping fees.
  
  
• We recommend using a trackable shipping service to ensure safe delivery, as TWENT1 is not responsible for lost return packages.
  

5. How to Request a Return & Refund

If you’re looking to return your item, we have made it easy for you to do using our Self-Serve Return feature. We offer returns within 14 calendar days of receiving your order. You can return your product for a refund to the original payment method.

To initiate a return, please complete the following steps:

• Login here with the email address you've provided during checkout. This will send a link to that email address with a numerical code. Enter the code and login.
• Choose the order of the product(s) you wish to return from your order by clicking "Request Return" underneath the order.
• Fill out the questionnaire and click on "Request Return".
• You will get an email confirmation that will confirm that we have received your request to return an item.
• It is the customer's responsibility to provide return shipping. Once we have received your item, please allow up to 10 business days (Monday-Friday, excluding weekends and U.S. holidays), to approve or deny your request. (Please Note: We do not charge any restocking fees).
• When our team has investigated your return request, we will send you an email with an approval or denial confirmation.
• If approved, you will be sent a refund back to the original method of payment immediately.
• If denied, you will not be eligible for a refund and you will be given electronic notice of your denial.

6. Exchanges

• At this time, we do not offer exchanges. If you wish to exchange an item, you may request a refund (if eligible) and place a new order for the desired item.
  
  

7. Contact Us

For any return or refund-related inquiries, contact us at:

• Email: orders@twent1.com
  
  

By purchasing from TWENT1, you agree to the terms outlined in this Return & Exchanges Policy.