Shipping

TWENT1
Effective Date: March 12, 2025

1. Processing & Shipping Times
At TWENT1, we strive to ensure your orders are processed and shipped in a timely manner. Below are our shipping timelines:

  • Pre-Orders: All pre-orders will be shipped within 6-8 weeks from the date of purchase.
  • Regular Orders: All standard orders will be processed and shipped within 5-7 business days after payment confirmation.
  • International Orders: International orders may require additional processing time due to customs clearance and shipping logistics.

2. Shipping Rates & Fees

  • We do not offer free shipping.
  • Shipping rates are calculated at checkout based on the shipping destination and package weight.
  • International orders may be subject to customs duties, taxes, and other import fees, which are the responsibility of the customer.

3. International Shipping

  • We ship worldwide, offering international shipping to most countries.
  • International shipping times vary but typically take 10-20 business days, depending on the destination and customs processing times.
  • TWENT1 is not responsible for any delays due to customs, carrier processing times, or unforeseen circumstances.
  • Customers are responsible for any customs duties, import taxes, or fees imposed by their country.

4. Eco-Friendly Packaging
We are committed to sustainability and ensure that all our orders are shipped in eco-friendly, recyclable, and biodegradable packaging to minimize environmental impact.

5. Shipping Carriers
We partner with trusted shipping carriers to ensure safe and reliable delivery. Carrier selection is based on shipping destination and efficiency.

6. Order Tracking

  • Once your order has been shipped, you will receive a tracking number via email.
  • Please allow up to 48 hours for tracking information to update after dispatch.

7. Lost or Stolen Packages

  • TWENT1 is not responsible for lost, stolen, or misdelivered packages once they leave our facility.
  • If an order is marked as delivered but you did not receive it, please contact the carrier directly.
  • If you believe your package is lost, email us at orders@twent1.com, and we will assist you in filing a claim with the carrier.

8. Address Accuracy & Order Modifications

  • Customers are responsible for ensuring their shipping address is accurate at checkout.
  • Once an order has been processed, we cannot guarantee changes to the shipping address.

9. Returns & Exchanges
Please refer to our Return Policy for details on returning or exchanging items.

10. Contact Us
For any shipping-related inquiries, contact us at:

  • Email: orders@twent1.com
  • Address: 930 Central Ave, St. Petersburg, FL 33705

By placing an order with TWENT1, you agree to the terms outlined in this Shipping Policy.