Shipping

We offer complimentary shipping for U.S. orders with $125 minimum purchase. We currently only ship to the following countries and territories:

  • United States
  • Canada
  • Puerto Rico
  • U.S. Virgin Islands

SHIPPING DISCLAIMER

Processing times are subject to change based on overall order volume, and shipping times are subject to change based on weather events, along with shipping carrier volume and staffing levels. Please allow additional processing and shipping time during major promotions and peak shipping season (October-December).

SHIPPING PROCESSING TIMES

Please allow 2-7 business days for your order to be processed, packaged, and picked up by USPS or another designated courier. These times reflect based off of weather conditions, staffing availability, order volume, and season. Please Note: We expect higher than normal order volumes during promotions and the U.S. holiday season.

DELIVERY TIMES

After we have shipped your order within the 2-7 business day timeframe, please allow USPS or the other designated courier to have your order delivered no later than 2-5 business days.

SHIPPING COSTS & ESTIMATES

Our shipping costs are determined by USPS or the courier that you have chosen (if applicable). Please be advised that shipping costs are based off weight and distance. We offer complimentary shipping on orders that are $125+.

INTERNATIONAL SHIPPING

International shipping is currently unavailable. Please stay tuned for updates as we expect to be shipping internationally in the future.

SHIPPING CONFIRMATION

Once your order has been shipped, you will receive tracking information via the email you have provided during checkout. You will not receive a shipping confirmation until the order has left our facility. Please allow 2-7 business days for your order to be processed.

SIGNATURE REQUIREMENT & SAFE DELIVERY

A direct signature will be required if your order is over $500 USD in value, before sales taxes and shipping are assessed. Please consider this requirement when placing your order, and if necessary, make suitable alterations to your shipping address.

Please note: We reserve the right to attach a signature requirement on any re-shipment for a missing order or item and will make every effort to inform you if we are adding this requirement. 

MISSING PACKAGES

Please monitor the progress of your order via your tracking number. If your order has been marked as delivered by our carrier, but you have not received it, please notify us within 48 hours of our carrier’s indicated delivery date & time. Our team will contact our carrier to open an investigation and attempt to recover your package. If they are unsuccessful, we may re-ship your order. In most cases, we will include a direct signature requirement on your new shipment to ensure its safe delivery. If your original order was sent with a direct signature requirement, your new shipment will be sent to a FedEx facility for pickup.

Please note: TWENT1.COM monitors all claims of missing orders for fraud. We reserve the right to deny the reshipment or refunding of any missing order in all instances.

MISSING, INCORRECT, OR DAMAGED ITEMS

If your order is missing any items, or has any incorrect or damaged items in it, please notify us within 48 hours or our carrier’s indicated delivery date & time. Please retain all damaged or incorrect items, along with the shipping box and packing slip. We may request photos of the issue before sending a new shipment. In some cases, we may include a direct signature requirement on your new shipment to ensure its safe delivery.

Please note: TWENT1.COM monitors all claims of missing, incorrect or damaged items for fraud. We reserve the right to deny the reshipment or refunding of any items in all instances.

QUESTIONS?

If you have already placed an order, please contact us at orders@twent1.com

If you have not yet placed an order but you have any questions, please contact us at info@twent1.com